Home Our Return Policy

Our Return Policy

We want to make this process as easy as possible for you. If for some reason you are not completely happy with any of our products, please return it to us in its original condition within 14 days of receipt and we will replace it or refund it using the original payment method.

 

How to return

  • Please return it to us within 14 days of receipt of the order.

  • The returned items must be in original condition with any tags and labels still attached.

  • Please include your completed returns form (inside the parcel with the clothing to be returned).

  • You will have to pay the postage charge to return your item/s to us.

  • Please send the items to: Bedtime Bugs, 198 High Street, Ashburton, Victoria, 3147, Australia.

  • Please allow us five working days after the receipt of your package to process your return.

 

Important: About Postal Charges

When we send items to you, we only use Australia Post.

The postal charges that you pay on returning your items to us, is not refundable.

If you are returning an item for an exchange (for example:  the same style is changed for a different size or colour) then we pay the postage to resend your parcel to you.

For all other items, you will be charged postage when we send it to you.

 

To speed things up

  • Phone us: So that we can reserve your reorder choices for you, phone us and tell us what you want. We will set them aside for you until we receive the items you are returning.

  • Email us: So that we can reserve your reorder choices for you, email us and tell us what you want. We will set them aside for you until we receive the items you are returning.

  • Our contact details are: Melbourne AEST (03) 9886 9339. We are available Monday-Friday 9:30am to 4:30pm and Saturday 9:30am to 3:00pm. Email: askus@bedtimebugs.com.au

 

Refunds

If you require a refund for your items, your refund will be credited to you in the same manner in which it was paid. If you have paid by bank transfer, the refund will be transferred back to your account.

If you  have paid with Paypal, then we will refund your payment through Paypal. Please consult your Paypal account for the details of their refund policy.

 

Custom Made

If you have had an item custom made by us, please make sure you check and recheck all the details (ie. Measurements) and answer any other questions we have, which will help us make the garment correctly for you.

These items will not be refundable. Because they will have been made with your specific measurements and/or fabric choices, they are not returnable or refundable.

We will make sure we email, and ask you to recheck any measurements.

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